Getting started with Qonto

• How do refunds or approved chargebacks work on my Credit Card?
• How does the referral program work?
• Qonto App

• How does the KYC identity verification reminder work?
• Why do you have to declare your tax residence information?
• What is a Politically Exposed Person (PEP) and what if someone is one?
• How do I estimate transaction volumes and describe international relationships?
• Who do I need to identify and what information is required?
• What documents do I need to provide for income sources and UBO wealth?

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• Can any organization open a Qonto account?
• Who can open a Qonto account on behalf of my company?
• My company is not declared as active yet, may I still open a Qonto account? (Infocamere 🇮🇹)
• What activities are not permited at Qonto?
• Can I create multiple accounts for my company / association?
• My account is not validated and my access is restricted, what should I do?

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• What is considered as a valid proof of address for natural persons?
• What identity documents do I need?
• My company is registered, which documents do I need to open an account?
• How to take a good picture of your identity card / passport / residence permit?

• How do I make a transfer to my Qonto account?
• How does the account transfer service work?
• How to ensure a successful account transfer
• How to follow my account transfer progress?