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Help Center
Managing my cards and cards transactions
Managing my cards and cards transactions
All information on Qonto cards
Insurance and assistance
What to do if I need to activate my insurance or get a quick assistance ?
How does my card insurance work?
What is the Purchase protection insurance on the Plus and the X card?
What Travel/Purchase insurance is offered on the Plus and X cards?
What is the fraud and phishing insurance coverage protection on the cards?
Services
How do I use the Catalog for in-person payments?
How do I use the concierge service?
How can I benefit from the LoungeKey™ service?
How can I top up my Qonto account by card?
What are online advertising cards and how do they work?
Can I request a higher monthly limit for my online advertising card?
General
How do refunds or approved chargebacks work on my Credit Card?
How can I order my Qonto card ?
What are the payment and withdrawal limits for my Qonto card?
How many cards can I have with my Qonto account?
Does Qonto handle cash and can I pay using signature authorisation?
What is the difference between the budget limit over a calendar month and 30 rolling days?
See all 14 articles
Managing your cards & security
How do I access my credit card statement?
What is the credit card and how can it help my business?
What to know about the upcoming card services maintenance period?
How do I activate my Qonto card?
How do I set the PIN code of my Qonto card?
How do I manage my card's settings?
See all 14 articles
Use of cards abroad
Can I use my Qonto card abroad?
Apple Pay & Google Pay
How do I activate and use tips on my Qonto payment terminal?
How do I automatically collect my PoS receipts with Qonto?
Do I need to invoice Qonto for my referral bonus?
How do I use Mastercard Click to Pay with my Qonto card?
How do I earn cashback with my Qonto card?
How do I know if I am eligible for Credit Card payments?
See all 12 articles
Cards transactions
My Tap to Pay transaction was declined on Android, what should I do?
My Tap to Pay transaction on iPhone was declined, what should I do?
How can I accept contactless payments directly on my Android?
Why my chargeback request has been rejected?
Which are the eligibility criteria to dispute a card transaction?
What is a commercial dispute and how long does it take to context with it?
See all 17 articles