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How can I order my Qonto card ?

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Cards ordering, delivery and activation

With your Qonto account, you can get different types of cards.

Please note that only account holders, admins, and managers can perform this action.

 

How do I order my card?

From the Business account section, click on Cards then on Create a card in the top right corner, and follow these steps:

  1. Choose the card type that suits your needs.
  2. Enter the name of the (future) cardholder.

By default, the full name registered in your account will be used. You can customise it under certain conditions. Contact our support team to find out about the applicable terms and any legal or technical limitations.

⚠️ Non-standard name formats may trigger merchants' fraud detection systems, which can lead to verification issues or payment rejections.

  1. Customise the settings of your card.
  2. Adjust your payment and withdrawal limits.
  3. Set the days of use and spending categories (optional).
  4. Choose the delivery address (physical cards only). Cards can be sent to:
    1. the cardholder's personal address
    2. the company's registered office
    3. a custom address
  5. Set your PIN code — this is the code used for your card payments. You can view your PIN code at any time.
  6. Confirm the order via your Qonto app or the SMS code received.

Your card is ordered.

⚠️ Qonto does not offer duplicate cards. If needed, you will have to order a new one.

☝️ For security reasons, the order is only finalised once the PIN code has been set by the cardholder. For more information, refer to the article How do I set up the PIN code for my Qonto card?

 

How can I preview my card before ordering it?

Before confirming your physical card order (One, Plus or X), a preview shows you exactly how the cardholder's name and your company name will appear on the card.

 

Why doesn't my full name appear on the card?

Payment networks (Mastercard) impose a character limit for names on cards (17 characters embossed, 26 printed). If your name exceeds this limit, it may be truncated. In some cases, we offer you the option to choose from several suggestions for the name that will appear on your card.

 

My first name contains a special character (accent, etc.) — why has it been changed?

Some special characters are not supported on cards and are automatically converted (for example é → e). If you do not want this automatic conversion, you can edit your display name.

 

How do I track my card order?

You can track the progress of your order directly from your interface. If you are ordering a card for a team member, you can see in real time where the process stands: invitation accepted, identity verification validated, PIN code set.

 

Why is my team member's card still unavailable?

Until the following 3 steps are completed, the card remains pending and cannot be used (including for mobile payments):

  • Invitation accepted
  • Identity verification (KYC) validated
  • PIN code set

Once these steps are completed, the card is manufactured and shipped.

 

Can I use my card immediately after ordering?

No need to wait for your card to be delivered to start using it. From the moment it is created:

  • Your card can be used online, by entering its details directly on merchant websites.
  • You can make in-store purchases via Apple Pay or Google Pay, without waiting for your physical card to be delivered.

To find all the information you need to use your card, refer to the articles below.