How can I submit a card request?

As an Employee, you can request a card directly from the Qonto app when you need budget for work-related expenses.💡 For Essential, Business and Enterprise plan users, employees can request cards to Admins or Managers, who are notified and can approve or reject the request in just a few clicks.

Which cards can I request?

Employees can request two types of cards:

• Virtual card: Ideal for recurring expenses, such as online subscriptions for marketing tools or software. You will need to submit a proof of identity to request a Virtual card — it won't be usable until your identification is validated.
• Instant card: A temporary virtual card designed for one-off expenses, set for a specific budget and validity period. You do not need to submit a proof of identity, and you can use the card as soon as your Admin or Manager approves it. The Instant card expires automatically after the chosen end date.

How do I request a card?

1. Go to the Requests section of your app.
2. Tap Make a request, then choose the type of card.

3. Fill in the required settings based on the card type:

   For a Virtual card:

   • Enter the recurring monthly budget you need. Your Admin or Manager can adjust it after approval if needed.
   • Add a reason for your request to give context to your approver.

   For an Instant card:

   • Enter the temporary budget you need. Your Admin or Manager can adjust it after approval if needed.
   • Select the final day of use. This date must be at least the following day and no more than one year from the request date. ⚠️ This date cannot be changed once submitted — if you need a longer period, you'll have to submit a new card request.
   • Add a reason for your request.
4. Submit your request. Your Admin or Manager will be notified by email and mobile notification.

How can I track my card request?

Once the card is created (or the request is declined), you will be notified by email and mobile push notification. In the meantime, you can go in Request tab of your app to check the status of your request: it will show as pending, declined or approved.

Can I edit or cancel a card request?

You can cancel a card request as long as it hasn’t been approved or declined.

However, you can’t edit a request. If you’d like to change your request, please cancel it and start a new one.

☝️ After you have made a transaction using your card, don’t forget to add a receipt.