According to the Spanish law [Ley 33/2003, de 3 de noviembre, del Patrimonio de las Administraciones Públicas], an account is considered inactive if Qonto if Qonto has not recorded any activity in the last 20 years such as:
- Transactions (excluding the debit of fees and commission of any kind)
- Successful log in attempts
- Contacts to customer support from the account owner (or any third party entitled to act the account holder’s behalf).
What happens in case of inactivity?
Billing cycle
Automatically, after 20 years without contacts, transactions or Successful log in attempts, Qonto will consider the account inactive and continue the current billing cycle you committed to.
💡 Your subscription, cards, and additional fees will be billed according to your plan and options.
An email will be sent to the owner and admins of your account, to inform you about the inactivity.
Remaining funds in the account
If the account is still inactive, Qonto will have to move the remaining funds on the account to the General Administration of the State.
The transfer will be done after 20 years in case of inactivity.
What to do in case of inactivity?
To make your account active again, perform one of the actions below:
- Log in
- Make a transfer
- Contact us
If you don’t need your account anymore, you can also close your Qonto account.