🖥️ You can request the closure of your account by following the steps below from a computer:

1. Go to Settings > Billing and invoices.

2. Select the Close Account button.

3. Follow the guidance until you reach the confirmation page.

   Use this demo link for more details: https://app.qonto.com/?tdm=close-my-account

📱 You can also request the closure of your account by following the steps below from the Qonto mobile app:

1. Go to Menu > Settings.
2. Select the Close Account button.
3. Follow the guidance until you reach the confirmation page.

💡 Please note that the account closure option is only available for app versions above 20250617.0 (Android) / 20250618.1 (iOS).
 

What are the conditions for closing your account?

Before closing your Qonto account, it's important to ensure a few key aspects:

• You are the account holder. Only the account holder has the right to request its closure.
• No collective proceedings (judicial reorganization, judicial liquidation, deregistration, etc.) are in progress. The withdrawal is subjected to the conclusion of these procedures.
• Your account balance is €0, and there are no pending transactions (transfers, card payments, check deposits).

Frequently Asked Questions

When will the closure of my account occur once initiated?

Regardless of whether you’ve chosen monthly or annual billing, the permanent deactivation of your account will occur the next following day.

You can track progress of your account closing request in your web app (Settings account > Price Plan & Invoices) or from the Qonto mobile app home screen.

Can I reopen my account if it has been closed?

No, a closed account is permanently deactivated and cannot be reactivated in the future. Once an account is closed, all transfers made to it are automatically returned to the sender. Its closure results in the immediate, permanent, and irrevocable deactivation of your IBAN(s), cards, and the inability to receive or send transfers.

NB: You do not need to return your payment cards.

However, you can cancel your account closure request before the deactivation date by going to Settings > Organization details > Cancel Closure in your web app or by tapping on a banner in your Qonto mobile app home screen.

What happens to my subscription fees when I close my account?

Upon deactivation of your account, you can request a proportional refund for the unused portion of your subscription fee, card subscription fees and E&SM add-on subscription fee covering the period from the closing date to the end of your current billing cycle. To receive them, you can reply to the deactivation confirmation email or email support@qonto.com and attach a PDF document from your bank showing your company’s name and IBAN. You can provide the following as proof:

• An official document issued by your bank.
• A screenshot from your banking app.
• A bank statement.
• An official email from your bank.

Does the closure incur any fees?

No, closing your Qonto account is free.

💡 Before closing your account, did you know?

You may be able to optimize your Qonto experience by adjusting your subscription plan or billing frequency, which could better suit your needs or reduce your costs.

To learn more about our subscription and additional fees, check our dedicated article:

👉 What are the costs of my Qonto subscription and fees?

If you wish to change your plan or your billing frequency, find out how here:

👉 How to change my Qonto subscription plan or billing frequency?

Do I still have access to my data after closing my account?

Yes, even if your account is closed, Qonto provides you with unlimited access to retrieve your transaction history and account statements.

How can I hide a closed account in the app?

All accounts — including closed ones — remain visible in the top bar of the app.

If you would like to hide a closed account so that it is no longer displayed, please contact our Support team.