A card transaction is in progress or has been validated on your account? You don't agree with this payment and would like to refuse it?
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If the transaction has been refused by the merchant but appears to be in progress on your account, go here.
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If the fraud is not of your making, please block your card as soon as possible and follow the steps listed here.
- If you wish to be guided on your desktop app, please click here: https://app.qonto.com?tdm=request-chargeback
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In the event of a dispute with a merchant you know, we suggest that you first contact the merchant to find an amicable solution. It is not technically possible to refuse a transaction in progress. However, the merchant may reimburse you if the transaction was unnecessary.
If this is unsuccessful, we invite you to contact us, enclosing the e-mail exchanges you have had with the merchant.
For your information, it is impossible for Qonto to block, cancel or refuse a transaction in progress on your account. Cancellation is only possible on the merchant's side, so please contact the merchant as soon as possible.