Once your eSIM is installed, activating your Qonto mobile data plan will allow you to get connected as soon as you arrive at your destination.
If you haven’t installed your eSIM yet, start here: How do I install and set up my Qonto eSIM?
How do I activate my mobile data plan?
To activate your data plan, make sure your Qonto eSIM is set up correctly:
- Activate the eSIM in your mobile service settings.
- Enable data roaming for the eSIM.
- Set the Qonto eSIM as active for your data connection.
Your data plan will then automatically activate once you arrive at your destination and your phone connects to the local network.
If you run into any issues, visit our dedicated troubleshooting guide: What should I do if my Qonto eSIM or mobile data isn’t working?
When does my data plan's validity period start?
Validity is counted from the moment you activate your data at your destination, not from the date of purchase.
For example, a plan valid for 30 days will remain active for 30 days starting from your arrival, even if you purchased it weeks in advance. Your plan stays active for the full validity period, or until you have used all the data included in the purchased plan.
What happens when my data plan runs out or expires?
You'll receive an email and a push notification when your data plan is fully used or has reached its end date.
From there:
- Owners, Admins, and Managers can purchase a new data plan from the Mobile data section of the app.
- Employees should contact the person who purchased their plan to arrange a new one.
Where can I see my data usage?
Go to the Mobile data section of your Qonto app.
Under Your data, you'll find your active and upcoming plans along with your current usage. You can view all your previously expired plans in the Expired view.
Owners, Admins, and Managers also have access to an additional view – Team data – where they can view data plans across all team members.