Upgrading your role to Admin is a straightforward process that prioritizes your account's security 🔐
To ensure your company's financial data remains protected, role changes to Admin are managed directly by your owner or an existing Admin from within your Qonto account. This security measure safeguards your account ownership rights and ensures proper authorization for changes that grant full access to transactions, transfers, and team management.
This process applies to all Qonto accounts and can be completed on both 💻 web and 📱 mobile platforms.
What are the different roles at Qonto?
Each role at Qonto comes with specific permissions and access levels designed to match your team's organizational structure.
Before requesting a role change to Admin, it's helpful to understand what permissions each role includes. The Admin role grants full access to your account, including financial operations, team management, and account settings. Other roles like Manager and Employee have more limited permissions tailored to specific responsibilities.
To learn more about each role's permissions and capabilities, check out our detailed guide: What are the different roles available?
How can the Owner or Admin change my role?
The Owner or an existing Admin can upgrade your role in just a few steps:
- Go to User Management > User Access from their Qonto account
- Select the team member whose role needs to be changed
- Update their role to Admin
- Confirm the changes
The role change will take effect immediately, granting full Admin access to the account.
What if the Account Holder or Admin cannot make this change?
If there's a technical issue or temporary situation preventing the Account Holder or Admin from making this modification, Qonto Support can assist you.
We can process your request with proper authorization through either of these methods:
- Direct email from the Owner : The Owner sends an email from their registered email address requesting the role change to our support team
- Account Holder in the conversation: Add the Owner to your support email thread so they can directly authorize the change
☝️ Important: For security reasons, we cannot process role changes to Admin based solely on company registration documents without explicit authorization from your current Owner or Admin.