Account validation is an important regulatory requirement that helps us maintain the security and compliance of your Qonto account.
From time to time, we may need to collect additional information or documents from you to ensure your account remains in good standing.
This process is straightforward and can be completed entirely through your Qonto app or web interface.
Why am I being asked for a new document or information to validate my account?
For regulatory compliance reasons, we occasionally need to collect additional information from our customers to maintain your account in good standing. This is a standard requirement in the financial services industry to ensure we meet all regulatory obligations.
What happens if I don't complete the validation?
It's significant to complete your account validation by the specified deadline to ensure continued full access to your Qonto account. The deadline will be clearly displayed when you receive the validation request.
How will I know if I need to validate my account?
You'll receive multiple notifications to inform you about the validation requirement. A push notification will appear on your mobile device, you'll receive an email notification, and an in-app notification will be shown when you log into your Qonto account.
Can I complete the validation process entirely through the Qonto app?
Yes! Our new in-app validation process allows you to submit all required information and documents directly through your Qonto mobile app or web interface, making it convenient and secure.
What type of information might I need to provide?
Depending on your specific situation, you may be asked to provide additional details about your business activity, upload tax declaration documents or financial statements, submit other relevant business documentation, or provide proof of identity.
What file formats are accepted for document uploads?
The app accepts common file formats including PDF, JPG, PNG, and GIF files, up to 30 MB in size.
Is it safe to upload my documents through the app?
Absolutely. Your documents are transmitted and stored using bank-level security protocols. All information is encrypted and handled in compliance with GDPR and other relevant data protection regulations.
Who will have access to my submitted information?
Only authorized Qonto team members who need to review your information for compliance purposes will have access. Your data is handled with the highest level of confidentiality and security.
I'm having trouble uploading my documents. What should I do?
If you're experiencing technical difficulties, ensure your internet connection is stable and check that your file is in an accepted format and under 30 MB. Try refreshing the app or logging out and back in. If the issue persists, contact our customer support team for assistance.
I didn't receive a notification about account validation. How can I check if I need to complete one?
Log into your Qonto app or web interface. If you have a pending validation request, you'll see a notification or banner directing you to the validation section.
I have questions about what documents I need to provide. Who can help?
Our customer support team is available to help clarify any requirements specific to your validation request. You can reach them through the help centre in your Qonto app, our customer support chat, or email support.
What if I need an extension on my validation deadline?
If you're unable to complete your validation by the specified deadline due to exceptional circumstances, please contact our customer support team as soon as possible to discuss your situation.
Keeping your information up to date ensures your Qonto account remains secure and compliant with regulatory standards. If you have any further questions or require assistance, our support team is always ready to help : support@qonto.com.