Do you need an official document, such as proof of payment or a Qonto business Mastercard ownership certificate, for your professional or administrative procedures? Qonto offers a wide range of certificates to meet your needs. Here’s everything you need to know about requesting them based on your role and the options available.
Who can request a certificate?
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Account Holder (Owner)
If you are the account holder, you can receive the certificate directly.
Special case:
If you want the certificate to be sent to someone outside your Qonto account, we will send it to that person and copy you in the email.
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Admin
You can request a certificate and will receive it directly. The account holder will automatically be copied in the email upon sending.
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Manager, Employee, or Accountant
These roles can request a certificate, but the document will not be sent directly to them. Instead, the certificate will be sent to the account holder, who can then share it with them.
What certificates are available at Qonto?
1. Cards & Checks
- Non-coverage certificate by Qonto
- Qonto business Mastercard ownership certificate
- Qonto card payment certificate
2. Account Management
- Reference letter (with balance mention)
- Reference letter (without balance mention)
- Reference letter (proxy)
- Know Your Customer (KYC) certificate
- Account closure confirmation
- Certificate of exemption from flat-rate withholding
3. Transfers & Direct Debits
- Proof of payment
- Certificate of funds provenance
- Proof of non-receipt of funds
- Certificate of receipt of funds
I need proof of transfer. Where can I download it?
- Log in to your Qonto account.
- Go to the Transfers tab.
- Click on the relevant transaction.
- Download the proof of transfer.
Where can I request a certificate?
You can request a certificate by contacting Qonto Support directly through the chat bubble in the app or on the website.