For Business and Enterprise plan users, our Requests feature allows team members to initiate transfer requests on behalf of an Admin or Manager, who is notified and can approve or reject a demand in just a few clicks.
If you want to cancel a scheduled transfer, go to the Transfers section of your Qonto app in the Business Account menu, click on the transfer to cancel, and then on Edit transfer. You will delete it by clicking on Delete transfer (at the bottom left of the page).
When you want to cancel a transfer that is not planned and the request is still pending, you can quickly cancel it from the History section. Simply click on Cancel this transfer in the transaction details.
💡Good to know : Account owner, Admins and Advanced Managers can approve transfer requests. The Advanced Manager role is only available through add-ons Account Payable and Expense & Spend Management.
Who can cancel a validated transfer request?
Only the Admin of an organization or the Advanced Manager of your team has the possibility to cancel a transfer.
I can't cancel a transfer request, why?
In the cases listed below, transfers cannot be canceled from your app:
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From Qonto to Qonto
Have you made a transfer to another Qonto account? This is an internal transfer. They are free, unlimited, and instantaneous. In fact, you do not have the possibility to cancel them from the interface.
In case of error, we advise you to contact the beneficiary to request a refund or to contact us directly.
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The funds are already gone
You have made a transfer to an entity other than Qonto and the Cancel transfer button is no longer available on your interface?
You cannot cancel transfers between accounts that are already in progress or those whose funds have already been transferred to the beneficiary's account.
In case of error, we advise you to contact the beneficiary directly to request a refund.
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SWIFT transfers
You can't cancel a SWIFT transfer. In case of problems, we advise you to contact the beneficiary to request a refund.
☝️ Good to know: Take a look at the different transfer status by clicking here. It can provide complementary information that could be useful in some cases.