SEPA B2B Direct Debits
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Sign the SEPA Direct debit B2B mandate provided by the creditor
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Log in to your Qonto web application and go to the Business account section, then to the Outgoing direct debits section, and click on the Set up a new direct debit button in the top right corner.
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Complete the mandate information: the Unique Mandate Reference (RUM), Your Creditor SEPA Identifier (ICS) and Direct debit type (one-time or recurring)
A B2B Direct Debit is an inter-enterprise direct debit. It is reserved only for payments between businesses and is mostly used by public institutions (DGFIP, URSSAF, SIE…).
Another particularity of this mandate is that the debtor cannot claim a refund.
In case of dispute, the client must contact the creditor, no action is possible on our side.
How to recognize a B2B mandate?
👉 There is the mention "SEPA inter-enterprise direct debit mandate" on the page header
👉 It often includes the mention "You are not entitled to request a refund of a SEPA inter-enterprise direct debit from your bank".
💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.
SEPA Core Direct Debits
You don't have anything to do on your Qonto Account !
All you need to do is to provide your Qonto details to your creditor. You can download them anytime from your account. The creditor will be allowed to debit your account.
The SDD CORE allows to be paid or debited on one's bank account, by any type of customer. Both businesses and individuals.
You can dispute a SEPA Core Direct debit if the amount that appeared in your account history seems to be wrong.
You can suspend or reactivate a direct debit at any time.